Somebody has complained about your service and it's gaining traction on social media. What should you do? Should you wait, should your respond? Did it actually even happen? If it's a false complaint how will your response strategy change? What are the kind of stories that have the probability of becoming negative viral stories? These are some of the many questions you will be seeking answers to in your mind when dealing with an online crisis related to your brand.
Digital Prachar has the expertise and experience of successfully managing several viral negative stories involving high-profile brands. From providing a dossier of problem creators for your brand to working with social media support and legal teams to remove viral stories that affect the reputation of your brand, we can contain damage to your brand and minimize its impact on your brand equity. Our team will be your trusted army of advisors in moments of online crisis.